Returns & Exchanges

At Outdoor Solar Store, we want you to be completely satisfied with your sustainable lighting solutions. If your purchase doesn't meet your expectations, you can return your items within 30 days of delivery for a full refund or exchange.

1

Initiate Your Return

Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

2

Pack Your Items

Carefully place the unused solar products in their original packaging, ensuring all mounting hardware, batteries, and instruction manuals are included to avoid restocking fees.

3

Ship the Package

Affix the provided prepaid shipping label to your box and drop it off at any authorized shipping carrier location; ensure the RMA number is clearly marked on the exterior.

4

Receive Your Refund

Once our warehouse inspects the returned equipment, we will process your refund to the original payment method or issue a store credit within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing